Feature Override Hierarchy
Verify the correct override hierarchy: Store Override > User Subscription Override > Plan Features.
Preconditions
- Platform admin access
- Understanding of the override system
Test Steps
Follow each step carefully
Find a store on a plan WITHOUT Sales Agent
Plan does not include feature
Verify store cannot use Sales Agent
Chat not available
Apply store-level override to ENABLE Sales Agent
Platform Admin > Store > toggle or override setting
Override applied
Verify store now has Sales Agent despite plan
Chat appears - store override takes precedence
Store-level override beats plan features
Remove store override and apply user subscription override
Test user subscription override if available
Expected Result
Override hierarchy: (1) Store override > subscription override > plan default, (2) Can force enable/disable at any level, (3) Changes apply immediately.
Ready to Complete?
Click when you have verified all steps and the expected result.
Test Info
- Module
- AI Features
- Steps
- 5
- Duration
- 5 min
- XP Value
- +20