WhatsApp Delivery Update
Verify that customers receive WhatsApp notifications about their order delivery status.
Preconditions
- Store has WhatsApp customer notifications enabled
- An order exists that can be marked as shipped
- Customer provided a WhatsApp-capable phone number
Test Steps
Follow each step carefully
Verify WhatsApp delivery notifications are enabled
Settings > Notifications > Customer WhatsApp section
Shipping/delivery WhatsApp notifications are enabled
Navigate to an order ready to be shipped
Admin > Orders > Select a confirmed order
Order detail page loads
Create a fulfillment with tracking information
Click "Fulfill" and enter tracking number
Fulfillment is created; order status changes to shipped
Check customer WhatsApp for shipping notification
Access the phone number used for the order
Shipping notification message is received
Verify notification contains tracking information
Review notification message content
Message includes tracking number and possibly tracking link
Expected Result
Delivery WhatsApp notifications work: (1) Notification triggered on shipment, (2) Customer receives timely notification, (3) Tracking number is included, (4) Tracking link provided if available, (5) Customer can track their order from notification.
Ready to Complete?
Click when you have verified all steps and the expected result.
Test Info
- Module
- Steps
- 5
- Duration
- 5 min
- XP Value
- +20