Cancel Subscription
Verify that store owners can cancel their subscription, with access remaining until the end of the paid period.
Preconditions
- Store has an active paid subscription
- You are logged in as store owner
Test Steps
Follow each step carefully
Navigate to Subscription settings
Current subscription is displayed
Click "Cancel Subscription"
Usually a less prominent link/button, often in red
Cancellation flow begins
Select a cancellation reason
Dropdown or multiple choice options
Reason is selected
Common reasons: too expensive, missing features, closing business, switching to competitor
Review cancellation terms
Summary of what happens after cancellation
Terms clearly show when access ends
Confirm the cancellation
"Confirm Cancellation" button
Cancellation is confirmed
You may see a retention offer - discount to stay
Expected Result
After cancellation: (1) Subscription marked as "Cancelling" with end date, (2) Full access continues until end of paid period, (3) No future charges will be made, (4) Confirmation email sent, (5) After period ends, store reverts to free tier, (6) Data is preserved but premium features are restricted.
Ready to Complete?
Click when you have verified all steps and the expected result.
Test Info
- Module
- Subscriptions
- Steps
- 5
- Duration
- 3 min
- XP Value
- +30