Cart Recovery
Verify the abandoned cart recovery flow including cart persistence, recovery email delivery, recovery link with discount, and conversion tracking.
Preconditions
- Cart abandonment recovery feature is enabled in store settings
- Recovery email template is configured
- You have access to receive test emails
Test Data
Use a valid email address you can check. Recovery emails typically sent after 1-24 hours (may need to trigger manually for testing).Test Steps
Follow each step carefully
Start a checkout as a guest with items in cart
Add items to cart, go to checkout
Checkout page loads with items
Enter your email address in the contact information section
Email field in checkout form
Email is entered
Email must be captured for recovery emails to be sent
Abandon the checkout by closing the browser/tab without completing
Simply close the browser or navigate away
Checkout is abandoned; cart is persisted
Wait for recovery email (or trigger manually via admin if available for testing)
Check email inbox after configured delay, or use admin to send recovery email manually
Recovery email is received with cart contents preview
Delay is typically 1-24 hours; admin may have manual trigger for testing
Open the recovery email and review contents
Check for: items in cart, recovery link, any discount offer
Email shows abandoned cart items and contains recovery link/button
Click the recovery link in the email
"Complete your purchase" or "Return to cart" button/link
Browser opens to storefront with cart restored
Verify cart contents are restored exactly as abandoned
Check cart for same items and quantities
All previously added items are in cart with correct quantities
Check if a recovery discount has been automatically applied
Look for discount line in cart/checkout summary
If recovery discount is configured, it should be auto-applied or available to apply
Not all recovery emails include discounts; depends on store configuration
Complete the purchase
Finish checkout flow normally
Order is placed successfully
In store admin, verify the abandoned cart was marked as recovered
Check Analytics > Abandoned Carts or the abandoned cart record
Cart shows as "recovered" or "converted"; conversion tracking recorded
Expected Result
Cart recovery works: (1) Carts are persisted when abandoned at checkout, (2) Recovery email sent after configured delay, (3) Email contains cart preview and recovery link, (4) Recovery link restores exact cart contents, (5) Optional discount can be included/auto-applied, (6) Recovered purchase is tracked in analytics, (7) Cart marked as recovered/converted, (8) Attribution tracked for recovery campaign effectiveness.
Ready to Complete?
Click when you have verified all steps and the expected result.
Test Info
- Module
- Orders
- Steps
- 10
- Duration
- 8 min
- XP Value
- +20