MEDIUMHappy Path

Sales Agent - Store Information Queries

Verify that the Sales Agent can answer questions about store policies, contact info, shipping, and returns.

5 steps

~4 min

ai-7

Preconditions

Store has Sales Agent enabled
Store has shipping, return policies, and contact info configured

Test Steps

Follow each step carefully

0/5

Ask "What are your shipping options?"

Verify

Agent explains shipping methods and costs

Note

Uses get_shipping_info tool

Ask "What is your return policy?"

Verify

Agent explains return/refund policy

Note

Uses get_return_policy tool

Ask "How can I contact you?"

Verify

Agent provides contact methods (email, phone, WhatsApp)

Note

Uses get_contact_options tool

Ask "What are your business hours?"

Verify

Agent shows store operating hours

Note

Uses get_business_hours tool

Ask "What payment methods do you accept?"

Verify

Agent lists accepted payment options

Note

Uses get_payment_methods tool

Expected Result

Store info: (1) All policy queries are answered, (2) Information is accurate to store settings, (3) Contact options are provided, (4) Agent handles missing info gracefully.

Ready to Complete?

Click when you have verified all steps and the expected result.

Progress

7/26

Sales Agent - Wishlist Management (Authenticated)

Sales Agent - Product Comparison

Test Info

Module: AI Features
Steps: 5
Duration: 4 min
XP Value: +20