Sales Agent - Guest vs Authenticated Experience
Verify the different experiences for guest users vs logged-in customers, including prompts to log in for certain features.
Preconditions
- Store has Sales Agent enabled
- Can test as both guest and logged-in user
Test Steps
Follow each step carefully
As a GUEST, open the AI chat
Chat opens without personalization
Generic greeting without name
As guest, ask "Show my orders"
Agent prompts to log in with login_required card
Should show a login button/link, not just text
As guest, ask "Add to wishlist"
Agent prompts to log in for wishlist features
As guest, browse products and add to cart
Cart works for guests (no login required)
Now LOG IN and open the chat again
Agent may greet you by name
As logged-in user, ask "Show my orders"
Order history displays without login prompt
Expected Result
Guest vs Auth: (1) Guests can browse and add to cart, (2) Protected features prompt login gracefully, (3) Login card has actionable button, (4) Logged-in users get personalized experience, (5) Order/wishlist features work when authenticated.
Ready to Complete?
Click when you have verified all steps and the expected result.
Progress
5/26Previous
Sales Agent - Order Status (Logged-in Customer)
Next
Sales Agent - Wishlist Management (Authenticated)
Test Info
- Module
- AI Features
- Steps
- 6
- Duration
- 5 min
- XP Value
- +30