Sales Agent - Basic Chat Interaction
Verify that customers can interact with the AI Sales Agent on the storefront. The agent should respond naturally, use tools to search products, and provide helpful assistance.
Preconditions
- Store has Sales Agent feature enabled (subscription)
- Store has products in inventory
- Access storefront as a guest or logged-in customer
Test Data
Store with at least 10 products across different categories.Test Steps
Follow each step carefully
Navigate to the store's storefront
Store URL (e.g., storename.ojamaker.com)
Storefront loads with products visible
Look for and click the AI chat widget
Floating chat bubble, usually bottom-right corner
Chat window opens with welcome message
The agent should greet you warmly and offer to help
Send a greeting message like "Hi" or "Hello"
Type in the chat input and press Enter or click Send
Agent responds with a friendly greeting and asks how it can help
Response should feel natural, not robotic. May use your name if logged in.
Ask about products: "What do you have?"
Agent searches and shows product cards or describes available products
Agent should use search_products tool and return rich product cards
Ask for specific recommendations: "Show me something under ₦10,000"
Agent filters products by price and shows relevant options
Should use get_products_by_price tool
Ask about a specific product by name
Agent shows detailed product card with price, description, images
Should use get_product_details tool
Expected Result
AI Sales Agent: (1) Responds naturally and helpfully, (2) Uses tools to search/filter products, (3) Shows rich product cards (not just text), (4) Maintains conversation context, (5) Response time is reasonable (<5 seconds), (6) No error messages or broken responses.
Ready to Complete?
Click when you have verified all steps and the expected result.
Test Info
- Module
- AI Features
- Steps
- 6
- Duration
- 5 min
- XP Value
- +50